Job Summary

Our client, a four-star hotel located in Lekki is currently seeking to recruit a Guest Relations Officer.

Job Description

Job title: Guest Relations Officer Industry: Hospitality Location: Lekki Job requirements • Review arrival lists to welcome guests. • Attend to special guests (e.g. VIPs) and answer their inquiries. • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). • Provide information about amenities, area, and venues and promote services. • Anticipate guest needs and build rapport with customers. • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). • Address customer complaints and escalate to Guest Relations Manager when needed. • Ensure compliance with health and quality standards. Minimum Qualifications • BSc/BA in Hospitality Management is preferred. • Proven experience as a Guest Relations Officer. • Familiarity with hospitality industry standards. • Proficiency in English; knowledge of additional languages is a plus. Qualified candidates should send their CVs to using “GUEST RELATIONS OFFICER” as the subject of the mail.

Job Info

  • Published on: Wednesday 21st of August 2019 10:06:54 AM
  • Expired on: Saturday 21st of September 2019
  • Employment Status: Full Time
  • Experience: Entry level
  • Job Location: Lagos
  • Remuneration: 75,000 - 150,000
  • Gender: Any

About the Company

  • Company Name: Un-specifed Company Name.
  • Address: 23a Bashorun R.I. Okusanya Ave, Lekki Phase 1, Lagos , Lagos
  • Website:
  • Company Profile:
  • Company information not specifed. :)